Privacy policy

Last updated : April 6, 2024

This Privacy Policy describes how SHM hair (referred to as "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our website www.shmhair.com (referred to as the "Site") or engage with us through other means (collectively, the "Services"). By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post any revised Privacy Policy on the Site, update the "Last updated" date, and comply with any applicable legal requirements.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide our Services, we collect and have collected personal information about you from various sources over the past 12 months. The information collected and used depends on how you interact with us.

In addition to specific uses outlined below, we may use the information we collect about you to communicate, provide Services, fulfill legal obligations, enforce terms of service, and protect our rights and those of our users.

WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we collect depend on your interactions with our Site and Services. When we mention "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect:

INFORMATION YOU PROVIDE DIRECTLY :

  • Basic contact details (e.g., name, address, phone number, email)
  • Order information (e.g., billing address, shipping address, payment confirmation)
  • Account information (e.g., username, password, security questions)
  • Shopping information (e.g., items viewed, cart contents, wishlist)
  • Customer support information (e.g., communication details)

INFORMATION COLLECTED THROUGH COOKIES: We automatically collect certain information about your interactions with the Services (Usage Data) using cookies and similar technologies. This includes device information, browser details, network connection, IP address, and interactions with the Site.

INFORMATION OBTAINED FROM THIRD PARTIES: We may receive information from third parties such as vendors and service providers, payment processors, and through online tracking technologies like pixels and web beacons.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

  • Provide Services and fulfill orders
  • Conduct marketing and advertising activities
  • Detect and prevent fraud or unauthorized activity
  • Communicate with you and improve our Services

COOKIES

We use Cookies to enhance user experience, administer, improve, and optimize the Services. You can adjust your browser settings to reject Cookies, but this may affect certain functionalities.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to third parties for legitimate purposes, such as:

  • Vendors and service providers (e.g., IT management, payment processing)
  • Business and marketing partners (e.g., Shopify)
  • Affiliates and corporate entities

For more information about categories of personal information disclosed and shared, please refer to our full Privacy Policy on our website.

YOUR RIGHTS AND CHOICES

Depending on your location, you may have rights such as:

  • Access to personal information
  • Deletion of personal information
  • Correction of inaccurate information
  • Portability of personal information
  • Opting out of certain data processing activities

You can exercise these rights by contacting us using the information provided below.

COMPLAINTS

If you have concerns about how we handle your personal information, please contact us. You may also lodge a complaint with your local data protection authority.

CONTACT US

For questions about our privacy practices or to exercise your rights, you can reach us at sihamb@shmhair.com.